Souvenirs Australia Warehouse is a family-owned Australian business based in Sydney, Australia. We have been selling Australian souvenirs and gifts online since 2003.
Being based in Sydney allows us to source a wide range of Australian souvenirs, gifts and uniquely Aussie products for customers throughout Australia and around the world.
What currency are prices displayed in?Currency
Our website may automatically display prices in a currency based on your location. Where available, the currency should be identified alongside the displayed amount, such as AUD, USD or another supported currency.
Converted prices are based on current exchange-rate information and are provided for convenience. Amounts may vary slightly due to exchange-rate movements, rounding, payment-provider rates or other applicable charges.
The final price and currency applicable to your order will be shown during checkout. If the currency displayed appears incorrect for your location, please contact us before ordering.
What are your shipping costs?Shipping
Shipping costs depend on your order value, destination and whether regular or express shipping is selected.
Regular shipping is currently free for qualifying orders of AU $150 and over. Full domestic and international shipping rates are available on our
Shipping & GST page.
How long does it take to process my order?Shipping
Orders are normally dispatched within approximately 5–7 business days of receipt.
Delivery time begins after dispatch and varies depending on your location and selected shipping method.
Do you ship internationally?International
Yes. Souvenirs Australia ships to customers in many countries around the world.
International delivery times vary by destination and may be affected by customs processing, local postal services and other circumstances outside our control.
You can view international shipping rates and Australia Post delivery-estimate information on our
Shipping & GST page.
What payment methods do you accept?Payment
We offer a range of secure payment options.
VisaMastercardAmerican ExpressPayPalAfterpay
Do prices include GST?GST
For orders delivered within Australia, prices include Australian GST where applicable.
For orders delivered outside Australia, Australian GST will generally not apply where the order qualifies as a GST-free export under applicable Australian tax requirements.
Can I return an item if I change my mind?Returns
Eligible products may be returned within 30 days of receiving your order for a change-of-mind refund, provided the item meets the conditions set out in our Returns Policy.
Generally, change-of-mind products must be unused, unopened, complete and in their original packaging.
Please see our
Returns Policy
for full details before sending anything back.
What should I do if my order arrives damaged?Orders
Please contact us as soon as possible at
sales@souvenirsaustralia.com
and include your order number together with photographs of the damaged item and packaging.
We will review the issue and arrange an appropriate remedy. This process does not limit your rights under the Australian Consumer Law.
What happens if my parcel is returned to sender?Delivery
If a parcel is returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, failure to collect the parcel or another circumstance outside our control, an additional shipping fee may be required before it can be resent.
This also applies where the original order qualified for free shipping, as free shipping applies to the initial delivery attempt.
Can I change or cancel my order after placing it?Orders
If you need to change or cancel an order, contact us as soon as possible.
We will do our best to assist, although changes or cancellations may not be possible once an order has entered processing, packing or dispatch.
How do I use a promotional or discount code?Discounts
Enter your promotional code in the applicable promo or coupon field during checkout before completing your purchase.
Some offers may have minimum-spend, expiry, product or customer eligibility requirements. Unless otherwise stated, promotional offers may not be able to be combined.
Why might a product look slightly different from the photo?Products
We aim to represent products as accurately as possible. However, colours and appearance may vary slightly because of photography, lighting, screen settings and manufacturing variations.
Products made from natural, handmade or individually finished materials may also vary in colour, grain, texture, markings, shape or finish.
Natural variations do not affect your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.
What is your Privacy Policy?Privacy
We take the privacy and security of customer information seriously. You can read our complete
Privacy Policy here.
Who can I contact if I have a question?Support
Our team is happy to help with questions about orders, products, delivery or anything else on our website.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Souvenirs Australia Warehouse’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Souvenirs Australia Warehouse’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 32/2 Railway Pde, Lidcombe NSW 2141. Our ABN is 13646656957. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
By submitting an order on this website you agree to be added to our customer contact mailing list in order to receive occasional email communication from us such as newsletters and special offers from time to time. You will be able to unsubscribe from these newsletters at any time.
You understand and agree that all prices are charged in Australian Dollars, and that any other displayed currencies are for convenience and are approximate only.
Privacy Policy
★ Privacy & Security
How we protect and use your personal information
This Privacy Policy explains how Souvenirs Australia collects, holds, uses and discloses personal information when you browse our website, place an order, create an account, subscribe to our communications or otherwise interact with us.
Souvenirs Australia WarehouseOperated by Australian Souvenirs Pty Ltd
ABN: 13 646 656 957Sydney, New South Wales, AustraliaAustralian owned and operated
We Protect Your InformationReasonable safeguards are used to protect personal information.
Secure Payment ProcessingPayment information is processed using specialist payment providers.
Marketing ControlsYou can unsubscribe from marketing communications at any time.
Access & CorrectionYou can ask us to access or correct personal information we hold about you.
About This Privacy Policy
Souvenirs Australia is committed to handling personal information responsibly and transparently. We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to us.
This policy applies to personal information collected through our website, online store, customer service channels, newsletter subscriptions, promotions, reviews and other interactions with Souvenirs Australia.
You can generally browse our website without identifying yourself. However, certain services such as placing an order, creating an account, subscribing to communications or contacting us require personal information so that we can provide the requested service.
What Personal Information We Collect
The information we collect depends on how you interact with us. It may include:
Identity & Contact Information
Name, email address, telephone number, billing address, delivery address, postcode and other contact information you provide.
Order & Transaction Information
Products ordered, order history, transaction status, delivery information, returns, refunds and communications relating to your purchases.
Account & Marketing Information
Account information, newsletter preferences, communication preferences, promotional participation, survey responses and records relating to marketing preferences.
Technical & Website Information
IP address, browser type, device information, pages viewed, referral information, cookies, session information and approximate location derived from your internet connection.
Payment information
Payments may be processed by specialist payment providers. Card details are generally transmitted securely to the applicable payment provider rather than stored directly by Souvenirs Australia. We may retain transaction references, payment method information, payment status and other limited information required for accounting, refunds, fraud prevention and customer support.
Sensitive information
We do not ordinarily seek to collect sensitive personal information. Please avoid sending sensitive information to us unless it is reasonably necessary for us to assist with your enquiry or transaction.
How We Collect & Use Personal Information
We generally collect personal information directly from you when you:
place an order or create an account
subscribe to our newsletter or other communications
contact us by email, telephone or through our website
submit a review, survey, enquiry or other content
participate in a promotion or offer
browse or interact with our website.
Information may also be collected automatically through cookies, website logs and similar technologies, or received from service providers involved in processing your transaction or delivering your order.
We may use personal information to:
process, fulfil and manage orders
process payments and refunds
arrange shipping and delivery
respond to enquiries and provide customer support
manage returns, damaged items and delivery issues
create and administer customer accounts
detect and prevent fraud, misuse and security incidents
display relevant currencies or website content based on approximate location
understand how customers use our website and improve our products and services
maintain accounting, taxation and business records
manage disputes and enforce our legal rights
comply with applicable legal and regulatory obligations
send marketing communications where permitted by law.
We may also use aggregated or de-identified information for analytics, reporting, website improvement and business planning where that information no longer reasonably identifies an individual.
When We Share Personal Information
We may disclose personal information where reasonably necessary to operate our business, provide services to you or comply with legal obligations.
This may include disclosure to:
ecommerce, website hosting and cloud service providers
payment processors, banks and payment platforms
Australia Post, couriers, freight providers and other delivery services
email, newsletter and customer communication providers
analytics, technology, IT support, cybersecurity and fraud-prevention providers
professional advisers such as accountants, insurers, consultants and legal advisers
government agencies, courts, regulators or law-enforcement authorities where required or authorised by law
another organisation in connection with a proposed or actual sale, restructuring, merger or transfer of all or part of our business, subject to appropriate confidentiality and legal requirements.
We do not sell or rent your personal information to unrelated third parties for their own independent marketing purposes. Service providers may receive information where reasonably necessary to provide services to Souvenirs Australia or our customers.
Cookies, Analytics & Location Information
Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain shopping sessions, analyse website usage, improve performance and provide relevant website functionality.
We may also use your IP address or similar technical information to estimate your general location. This may be used to provide localisation features such as displaying an appropriate currency or other location-relevant website content.
Cookies and similar technologies may be used for:
shopping cart and checkout functionality
account and session management
security and fraud prevention
remembering website preferences
currency and location-related functionality
traffic, analytics and performance measurement
marketing and advertising where permitted.
Most browsers allow you to block or delete cookies. Disabling certain cookies may affect the functionality of the website, including shopping cart, account, currency or checkout features.
Marketing Communications
We may use your contact information to send newsletters, special offers, product updates and other promotional communications where permitted by applicable law, including where you have provided consent or where consent may lawfully be inferred from the circumstances and our relationship with you.
Marketing communications will identify Souvenirs Australia and provide an appropriate method for opting out.
You can stop receiving marketing emails at any time by:
using the unsubscribe link provided in a marketing email, or
Unsubscribing from marketing does not prevent us from contacting you about an existing or previous order, payment, delivery, return, account, customer service enquiry or other non-marketing matter.
Overseas Service Providers & Data Processing
Some of the technology, payment, cloud, analytics, communication and other service providers we use may store, process or access information outside Australia.
The locations used by service providers may change over time and, because some providers use global infrastructure, it may not always be practicable for us to identify every country in which information may be processed.
Where Australian privacy law requires us to take particular steps in relation to an overseas disclosure of personal information, we will take reasonable steps to meet those requirements.
Security & Data Breaches
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Depending on the circumstances, these measures may include access controls, secure systems, encryption, passwords, security software, service-provider controls and administrative procedures.
Payment processing is generally performed through specialist payment providers rather than by storing complete payment card details directly within our own website systems.
No method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security against every possible cyberattack, system failure or unauthorised action. This statement does not limit any obligation we have under applicable law.
If a data breach occurs, we will assess the circumstances and take appropriate steps to contain and respond to it. Where the Notifiable Data Breaches scheme or another applicable law requires notification, we will notify affected individuals and the relevant regulator as required.
How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected or for another permitted purpose.
This may include retaining information for:
order fulfilment and customer service
accounting, taxation and financial record keeping
warranty, return and refund matters
fraud prevention and security
legal claims and dispute resolution
compliance with applicable laws and regulatory requirements.
Where required by applicable privacy law, personal information that is no longer reasonably required will be destroyed or de-identified, unless we are legally required or otherwise permitted to retain it.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
To protect customer privacy, we may ask you to provide reasonable information so that we can verify your identity before providing access to or changing personal information.
There may be limited circumstances in which access or correction can be refused or restricted under applicable law. Where required, we will explain the reason for doing so.
If you have a question, concern or complaint about how we have handled your personal information, please contact us first so that we can investigate the matter.
Please provide enough information for us to understand the issue, together with your preferred contact details and any relevant order or reference number.
We will consider privacy complaints in good faith and aim to respond within a reasonable period.
Links to Other Websites
Our website may contain links to websites operated by third parties. Once you leave our website, the privacy practices and security of those websites are outside our control.
A link does not necessarily mean that we endorse the privacy, security or content practices of the third-party website. We recommend reviewing the applicable privacy policy before providing personal information to another website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.
The current version will be published on this page and will apply from the date it is published. We encourage you to review this policy periodically.
Contact Our Privacy Team
Contact us if you have a privacy question, would like to access or correct your personal information, wish to make a complaint or would like assistance with your marketing preferences.
