FAQ

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WHO IS SOUVENIRS AUSTRALIA WAREHOUSE?

Souvenirs Australia Warehouse is a small company located in Sydney Australia which has been selling Australian souvenirs and other products online since 2003. The owner/manager is Peter Byron and the business is based in Sydney, Australia which allows it to easily source a wide range of souvenirs and other uniquely Australian products. Read more here.


WHAT CURRENCY ARE THE PRODUCTS DISPLAYED AND CHARGED IN?

All prices across this site are displayed and charged in Australian dollars. Your bank/card payment company will convert the charge from Aussie dollars to your local currency. As the Aussie dollar is considerably lower in value than the US dollar, this effectively means significant discounts if your local currency is USD.


WHY ARE PRICES ALSO DISPLAYED IN AN ALTERNATIVE CURRENCY?

For the convenience of our international customers, we also display an alternative currency as an approximation of all prices. The default alternative currency displayed can easily be changed by clicking on any price across the site. Note however that at all times charges are made in Australian dollars.
 

WHAT ARE YOUR SHIPPING COSTS?

Our shipping rates are outlined here.


WHAT PAYMENT METHODS DO YOU OFFER?

We offer the following payment options with NO SURCHARGES on any payment method:

  • Mastercard
  • PayPal
  • American Express
  • Diners Club
  • Visa
  • Afterpay (only for Australian customers at this stage - more info here)
  • Bank transfer (from Australian bank accounts).   Our account details are:-

            National Australia Bank
            Account Name:   Byron Ventures Pty Ltd t/a Souvenirs Australia Warehouse
            BSB:   082-494
            Account Number:    57 141 3028


DO ALL PRICES INCLUDE GST (GOODS & SERVICES TAX)?

A: All prices displayed on this site are in Australian Dollars and are inclusive of 10% GST (Australian Goods and Services Tax) where applicable. GST is ONLY applicable where orders are being delivered to Australian addresses. The GST tax amount is always INCLUDED in the total displayed price.

Products being delivered outside Australia do not include any GST amount in the total displayed price, or the amount paid.
 

WHAT IS YOUR PRIVACY POLICY?

Our Privacy Policy is available here.

 

WHO CAN I CONTACT IF I HAVE A QUESTION OR PROBLEM?

Contact Peter Byron directly for all support and queries.

Email:   souvenirs@souvenirsaustralia.com 

Mailing Address:
8/17 Poplar Cres
Bradbury  N.S.W.  2560
Australia

Phone: 0413 043 214 
From Overseas: 61 413 043 214