Posting Terms for Customer Reviews
Author: Souvenirs Australia Date Posted:23 May 2026
Posting Terms for Customer Reviews
Thank you for taking the time to review a product from Souvenirs Australia. Your feedback helps other shoppers make informed decisions and helps us improve our product range.
By submitting a review, you agree to the following posting terms.
1. Reviews must be genuine
Your review must reflect your honest, personal experience with the product you are reviewing.
Please only submit a review if you have purchased, received, used, gifted, or otherwise had genuine experience with the product.
You must not submit a review that is fake, misleading, copied from another person, generated to misrepresent your experience, or submitted on behalf of someone else without their permission.
2. Be honest, specific, and helpful
We welcome both positive and negative feedback, provided it is genuine and relevant to the product.
Helpful reviews may include comments about product quality, appearance, size, packaging, value for money, delivery experience where relevant, whether the product matched your expectations, and whether you would recommend the product.
Please keep your review focused on the product and your experience.
3. Content we may not publish
We may choose not to publish, or may remove, a review if it contains:
- offensive, abusive, threatening, discriminatory, or inappropriate language
- personal attacks against staff, other customers, suppliers, or third parties
- private information, including phone numbers, addresses, order numbers, or email addresses
- false, misleading, or unsupported claims
- spam, advertising, promotional links, or irrelevant content
- content copied from another website or person
- comments about products or services you have not personally experienced
- unlawful, defamatory, or harmful material
- excessive repetition or content unrelated to the product being reviewed
4. Moderation of reviews
Reviews may be checked before they are published.
Moderation is used to keep reviews genuine, relevant, respectful, and useful for other shoppers. We do not reject a review simply because it is negative.
We may correct minor spelling, formatting, or display issues, but we will not change the meaning of your review, your rating, or your stated experience.
5. Verification
We may use your email address, purchase date, order details, or other available information to help verify that your review relates to a genuine product experience.
Your email address is used for verification and administration purposes only. It will not be published with your review.
6. Display of your review
If your review is approved, we may publish your review, rating, review headline, first name or display name, product name, and review date on our website, product pages, marketing material, emails, or related sales channels.
We will not publish your email address.
7. Incentives and free products
If you received a discount, free product, gift, reward, or other incentive in connection with your review, you must clearly disclose this in your review.
Reviews must remain honest and must not be influenced by any incentive.
8. Rights to use your review
By submitting a review, you give Souvenirs Australia permission to use, display, reproduce, and share your review for business, marketing, and promotional purposes.
You confirm that your review is your own original content and that you have the right to submit it.
9. Removing or updating a review
You may contact us if you would like to request that your review be removed or updated.
We may also remove a published review if we later determine that it does not comply with these posting terms.
10. Final decision
Souvenirs Australia reserves the right to decide whether a review is published, edited for formatting, or removed, provided this is done in a fair and reasonable manner and not for the purpose of misleading customers.
Contact us
If you have any questions about these posting terms, please contact Souvenirs Australia through our website contact form.
Last updated: 23 May 2026
